Product Operations Associate

at  Assent

Company Description
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren’t built with sustainability in mind. That’s where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.
We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America’s SaaS sustainability industry to celebrate this milestone.
Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we’re poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

HYBRID WORK MODEL

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.
Job Description

The Product Operations Associate will report to the Director of Product Operations and provide comprehensive operational and coordination support to our entire Product organization. This role is critical to ensuring our product teams’ and activities’ smooth and efficient operation. We seek a proactive, innovative thinker with a passion for learning who continuously seeks areas for improvement.

• Event Management: Organize and coordinate recurring product team meetings and events such as Quarterly Business Reviews (QBRs), All Hands meetings, Ask Me Anything (AMA) sessions, Hackathons, Internal Product Demos, and other future events. This includes proactively working with the Product teams to organize the event presenters, content creation, and ensure all artifacts are completed promptly;
• Metrics Tracking & Reporting: Assist in gathering product data and information from various sources to support leadership presentations, ensuring that relevant data is organized and available for use in reports and presentations;
• Onboarding Support: Oversee the onboarding process for new hires within the Product organization, ensuring a seamless and efficient integration into the team;
• Documentation Management: Manage and maintain the product library of documents, ensuring all files are organized and easily accessible on google drive, intranet and other internal platforms;
• Information Organization & Management: Create and manage a comprehensive product resource center, providing easy access to key information and tools for the product team, including outlining best practices of when to use internal resources such as confluence, intranet and google drive;
• Cross-Functional Collaboration: Work closely with all levels of leadership and team members across the Product organization to ensure effective communication and coordination of product activities such as roadmap refreshes / presentations, etc ;
• Facilitate Tool Training and Management: Provide training and management support for the product tool stack, including Jira and Pendo, ensuring all team members are proficient in their use;
• Continuous Improvement: Drive continuous improvement activities for the product organization, identifying enhancements to improve team member experience;
• Corporate Security Compliance: Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications

• Proven experience in operations or coordinator roles, preferably within a product or technology organization;
• Demonstrated ability to think critically, approach challenges head-on, and proactively identify and solve organizational puzzles;
• Strong organizational skills and a keen attention to detail with a problem-solving mindset;
• Demonstrated ability to work directly with all levels of leadership comfortably and efficiently
• Effective conflict resolution skills to handle interpersonal and project-related conflicts constructively
• Excellent communication and interpersonal skills with the ability to work comfortably and efficiently with all levels of leadership and roles within the company, fostering a collaborative and respectful work environment.
• Exceptional oral and written communication skills with a high degree of professionalism, maturity, and emotional intelligence, capable of concise and tactful interaction across diverse groups.
• Proficiency in using office software and tools such as Google Drive, Jira, and Pendo;
• Demonstrated ability to manage multiple tasks and prioritize effectively;
• Experience in training and onboarding processes is desirable;
• Ability to work independently and as part of a team;
• Highly adaptable and flexible - you thrive in a fast-paced, dynamic business environment and deal well with ambiguity.

Additional Information

• Event Management: Organize and coordinate recurring product team meetings and events such as Quarterly Business Reviews (QBRs), All Hands meetings, Ask Me Anything (AMA) sessions, Hackathons, Internal Product Demos, and other future events. This includes proactively working with the Product teams to organize the event presenters, content creation, and ensure all artifacts are completed promptly;
• Metrics Tracking & Reporting: Assist in gathering product data and information from various sources to support leadership presentations, ensuring that relevant data is organized and available for use in reports and presentations;
• Onboarding Support: Oversee the onboarding process for new hires within the Product organization, ensuring a seamless and efficient integration into the team;
• Documentation Management: Manage and maintain the product library of documents, ensuring all files are organized and easily accessible on google drive, intranet and other internal platforms;
• Information Organization & Management: Create and manage a comprehensive product resource center, providing easy access to key information and tools for the product team, including outlining best practices of when to use internal resources such as confluence, intranet and google drive;
• Cross-Functional Collaboration: Work closely with all levels of leadership and team members across the Product organization to ensure effective communication and coordination of product activities such as roadmap refreshes / presentations, etc ;
• Facilitate Tool Training and Management: Provide training and management support for the product tool stack, including Jira and Pendo, ensuring all team members are proficient in their use;
• Continuous Improvement: Drive continuous improvement activities for the product organization, identifying enhancements to improve team member experience;
• Corporate Security Compliance: Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance