Product Operations Enrichment & Engagement Communications Associate

at  JPMorgan Chase Co

JOB DESCRIPTION

Join Consumer & Community Banking (CCB) Product Operations for an exciting opportunity to help build an operational communications function aimed at driving successful and consistent adoption of large-scale change initiatives through the development of creative and engaging content strategies and communications tactics that drive awareness, employee education, and a sense of community across CCB Product & Experience and Technology (PXT), a highly diverse and matrixed organization of ~24K Product, Technology, Design, and Data & Analytics professionals.
As a Communications Associate on the Product Operations Enrichment & Engagement team, you will be responsible for developing content, and supporting planning and distribution efforts across various platforms and channels to ensure successful rollout and implementation of change initiatives to optimize PXT’s product operating model.

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Bachelor’s degree in Communications, Marketing, Journalism or other related area
• Excellent writer with purpose, attention to detail and audience-first mindset, and strong written, verbal, and interpersonal communication skills
• Proficient in visual storytelling through various tactics including PowerPoint and video
• Proactive nature and ability to work comfortably in a fast-paced setting with tight deadlines
• Comfortable navigating matrixed / ambiguous environment and defining direction
• Ability to manage large-scale, complex projects with a high level of independence, energy, and eagerness to learn and contribute
• Adept at forging strong internal relationships across a broad range of functions

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• PowerPoint presentation design
• Confluence
• Web content management
• Graphic design
• Video editing
  Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

JOB RESPONSIBILITIES

• Develop communication tactics to ensure PXT employees understand the nuts and bolts of change initiatives and the CCB product operating model
• Understanding of personas, audience segmentation, and employee analysis to leverage appropriate channel strategy and content approach for successful campaigns
• Use qualitative and quantitative data to develop content strategies and tactics that align with company / change initiative goals and will resonate with the employee audience
• Partner closely with the Executive Communications team to provide holistic communications advisory, messaging, and branding services to all clients
• Produce communications tactics to generate successful awareness and adoption of change programs and initiatives
• Be a Chase brand ambassador who understands and advocates the style guidelines into all assets created by CCB Product Operations