Product Ops Associate

at  Hard Rock Digital

WHAT ARE WE BUILDING?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

WHAT’S THE POSITION?

We are seeking a highly motivated and detail-oriented Product Operations Associate to join our Sportsbook team.
The role of a Product Operations Associate is to plan, create and manage content for our Sports & Casino pages, ensuring our product offering is extensive, accurate and compliant with all regulatory requirements.
Another key responsibility of the role is to drive engagement by creating personalized content and sending real time communications to customers.
The role will require collaboration with various departments across the business, including Trading, Marketing & Sportsbook Operations.
The role encompasses a wide range of responsibilities with multiple deadlines, making strong organizational skills essential.

• Creating and managing digital banners and retail displays
• Ownership of accuracy and quality of the front end display
• Sending real time notifications to various customer cohorts to drive engagement
• Execute real time notification plans
• A/B testing for determining the success of strategies
• Ensuring correct content is advertised to maximise handle
• Liaising with creative teams to ensure digital displays are compelling
• Ensuring the product offering is compliant
• Carrying out comprehensive quality assurance checks on all platforms
• Reacting to real time news to adapt content where appropriateOther tasks related to front end display