Product Owner, Cabin Crew Journey

at  Air Canada

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) or relevant experience in Aviation and/or Technology.
• 3+ years of relevant experience in Aviation and/or Technology.
• Experience working in an Agile environment an asset
• Experience with In-Flight Services an asset.
• Strong communication and collaboration skills, with the capability to engage effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving acumen, enabling data-driven decision-making and innovation.
• Results-oriented mindset, with a history of achieving product success and driving business outcomes.A passion for empowering cabin crew through forward-thinking digital solutions

• Collaborate with the Product Manager to execute the digital product vision and roadmap for cabin crew journey at Air Canada and Air Canada Rouge.
• Detail features and functionality by creating user stories, defining acceptance criteria, triaging bugs, and maintaining a well-prioritized backlog.
• Participate in all pod-level Agile ceremonies including sprint planning, reviews, and retrospectives.
• Provide daily support to the development team, offering clarifications, ensuring understanding of product vision, driving quality, and amplifying progress.
• Collaborate with the QA team to provide clear explanations of acceptance criteria, review and triage reported bugs, and ensure timely resolution.
• Partner closely with the UI/UX team to ensure a thorough understanding of product requirements and drive the creation of user-centric designs.
• Conduct user research and interpret analytics to support data-driven discovery, refinement, and prioritization.
• Work closely with key stakeholders, including cabin crew, crew scheduling, and IFS management, to identify business needs and translate them into comprehensive product requirements.
• Drive the product lifecycle, from development to launch and continuous enhancement, ensuring alignment with strategic objectives.
• Communicate product progress, outcomes, and blockers to the Product Manager and key stakeholders.
• Stay current on industry trends and emerging technologies.
• Foster a culture of continuous improvement and innovation.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) or relevant experience in Aviation and/or Technology.
• 3+ years of relevant experience in Aviation and/or Technology.
• Experience working in an Agile environment an asset
• Experience with In-Flight Services an asset.
• Strong communication and collaboration skills, with the capability to engage effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving acumen, enabling data-driven decision-making and innovation.

• Results-oriented mindset, with a history of achieving product success and driving business outcomes.A passion for empowering cabin crew through forward-thinking digital solutions.