Product Owner

at  Direct Line Group

ABOUT US

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

WHAT YOU’LL BE DOING

Reporting directly to the Lead Product Owner, you’ll:

• Define, manage, and drive the product vision, design, and requirements to user story level.
• Manage agile delivery to ensure successful outcomes for the business.
• Drive product optimisation, taking commercial direction from Lead Product Owners and business stakeholders.
• Maintain the product vision and roadmap, owning the success of your delivery stream.
• Prioritise and manage the product backlog, aligning with commercial KPIs and business needs.
• Own requirements using agile frameworks such as User Story Mapping, Epic & Feature hierarchies, and JIRA management.
• Define acceptable quality levels, championing iterative, incremental delivery without over-engineering.
• Support testing and deployment to ensure high-quality production delivery.
• Align with project budgets and commercial KPIs.
• Lead stakeholder engagement and communication for your products.
• Manage release and go-live dates for assigned products.
• Serve as the primary escalation point for the development team, supporting queries and issue resolution.
• Manage product risks and issues, ensuring mitigation and effective escalation within governance frameworks.
• Track and monitor return on investment and business benefits for all releases.
• Take ownership of personal development and career growth.
• Identify and manage risks in line with the company risk framework.
• Champion agile frameworks (Scrum and Kanban), promoting best practices within the team and among stakeholders.

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution
• Annual company bonus of up to 10%
• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
• 50% off home, motor and pet insurance
• Free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Plus, many mor