Product Owner

at  EasyJet

PRODUCT OWNER

Would you like to own and develop innovative products in an Agile environment?
We are looking for a specialist Product Owner to join our Digital team to lead on the design, build, and delivery of new products on our digital channels. You will be responsible for managing the product backlog for an area of our digital proposition and will play a key role in continuing to promote our Agile delivery model where we bring together technical and subject matter specialists to deliver change at pace in an agile way.
This role will also own the realisation of all business benefits associated with the product, both commercially and from a customer engagement and satisfaction perspective.

We need to be dynamic and flexible, working as one team to deliver the best for our customers. As such, the accountabilities listed below are a flavour to the nature of what can be expected and is not a definitive list.

• Oversee the entire Product development process for one or more Products within our portfolio, including the definition of the Product road-map, with key increments defined.
• Research and determine the business needs to determine the features that will be included in the Product, ensuring they are aligned with our overarching strategy
• Be an empowered decision maker for the Product team(s) and determine priorities for the team on a daily basis
• Ensure the appropriate governance is in place to manage the Product working in tandem with our Programme and Strategy team, ensuring that there is value realisation through the implementation of your Product(s).
• Work collaboratively with the wider CX and delivery management teams to jointly share learning, push standards and seek innovation, ensuring the product roadmap is flawlessly implemented in support of a continuously improving customer experience.
• Be user-focused and keep the customer at the heart of everything you do, while having very strong commercial awareness.
• Collate and validate requirements from key stakeholders across the organisation, to ensure every need is gathered and translated into User Stories that can be understood by developers.
• Work with colleague from across our digital, data and insights communities to gain a deep knowledge of customer drivers and behaviour. Lead on commissioning consumer research to better understand and identify ways in which the customer experience might be improved or evolved through the Virtual Rep product based on consumer or market insights.
• Define and measure a clear set of metrics to track usage and performance of the product and ensure that business value is being realised.
• Work with the Head of Customer Experience and their team to ensure consistency in standards and experience across the full product range and execution against the Customer Experience Strategy

WHAT YOU’LL BE DOING:

We need to be dynamic and flexible, working as one team to deliver the best for our customers. As such, the accountabilities listed below are a flavour to the nature of what can be expected and is not a definitive list.

• Oversee the entire Product development process for one or more Products within our portfolio, including the definition of the Product road-map, with key increments defined.
• Research and determine the business needs to determine the features that will be included in the Product, ensuring they are aligned with our overarching strategy
• Be an empowered decision maker for the Product team(s) and determine priorities for the team on a daily basis
• Ensure the appropriate governance is in place to manage the Product working in tandem with our Programme and Strategy team, ensuring that there is value realisation through the implementation of your Product(s).
• Work collaboratively with the wider CX and delivery management teams to jointly share learning, push standards and seek innovation, ensuring the product roadmap is flawlessly implemented in support of a continuously improving customer experience.
• Be user-focused and keep the customer at the heart of everything you do, while having very strong commercial awareness.
• Collate and validate requirements from key stakeholders across the organisation, to ensure every need is gathered and translated into User Stories that can be understood by developers.
• Work with colleague from across our digital, data and insights communities to gain a deep knowledge of customer drivers and behaviour. Lead on commissioning consumer research to better understand and identify ways in which the customer experience might be improved or evolved through the Virtual Rep product based on consumer or market insights.
• Define and measure a clear set of metrics to track usage and performance of the product and ensure that business value is being realised.
• Work with the Head of Customer Experience and their team to ensure consistency in standards and experience across the full product range and execution against the Customer Experience Strategy.

Requirements of the Role

WHAT YOU WILL NEED TO DO THIS ROLE:

• You will have previous experience working in a Digital Product role focused on optimising customer journeys in both web and mobile apps
• Previous experience of application development, including the development of new products/ functionality on an existing platform
• You will be passionate about customer experience and digital.
• Understanding and experience of digital platforms, architecture and customer journeys best practice.
• A focused, analytical mind, the ability to connect the dots and identify the big picture.
• Ability to drive continuous improvement of our customer experience by working with customer feedback and our Insights Team to continually identify opportunities.
• Excellent digital/technology experience in a related role
• Demonstrable experience of working with Agile delivery methodology
• Excellent relationship management, easily able to form effective cross-team working relationships to build, shape, optimise and deliver digital products
• Experience of setting a product strategy, defining desired outcomes and an ability to measure progress in those outcomes against a clear set of metrics.
• Exceptional organizational skills and ability to work and influence across all levels within the organisation.
• A positive attitude in the face of uncertainty and an ability to take clear decisions in a fast-moving and pressurised environment.
• Effective communicator, with outstanding quality of both written and oral presentations.
• Be adaptable, curious, and up for a challenge!
• A positive attitude in the face of uncertainty and an ability to take clear decisions in a fast-moving and pressurised environment.