Product Owner - Marketing Technology

at  HSBC

Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
The Digital Data Platforms team are a key part of the bank’s global data ecosystem and run several key services and marketing technology that allows the bank to create brilliant customer experiences and drive growth across WPB. We are currently seeking an experienced individual to join this team in the role of Product Owner – Marketing Technology.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Be accountable for making, and keeping, the product a success
• Responsible for the product vision and conveying that vision to other teams
• Day to day product management and first line support for product queries
• Implement a scalable adoption framework across regions and markets, and partner with them to use rich first party data to create new services that improve customer experience and drive innovative acquisition strategies
• Be aware of related industry trends, distilling this knowledge to share with the wider team and using it to drive product direction
• Manage the promotion and communication of the product roadmap and successes to the wider organisation
• Maintain and manage communication with business stakeholders, resolving conflicting priorities
• Collaborate with the team to showcase the product to stakeholders

Requirements

To be successful in this role you should meet the following requirements:

• Strong knowledge and management of Web Analytics solutions
• Deep understanding of Marketing strategies such as customer segmentation and personalization, their differences, and how they can combine.
• Highly organised with the ability to juggle multiple projects
• Smart thinker, innovator, with a desire to find ways to continually improve the service delivered to customers and stakeholders.
• Excellent written and spoken communication skills
• Extensive experience with Martech (marketing technology) such as CDP, Optimizely, Adobe Target, Tealium, Google Analytics, BQ and Looker
• Experience in product ownership, ideally a mix of vendor managed, and in-house solutions would be advantageous.
• Good understanding and/or experience of Agile principles.
• An interest in continual improvement of systems, processes & outputs
• Technically astute with the ability to translate potentially complex, ambiguous problems into easy to consume narratives.

This is a hybrid working role with the base location as Sheffield. The successful candidate will be required to commute to this location.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

In this role you will:

• Be accountable for making, and keeping, the product a success
• Responsible for the product vision and conveying that vision to other teams
• Day to day product management and first line support for product queries
• Implement a scalable adoption framework across regions and markets, and partner with them to use rich first party data to create new services that improve customer experience and drive innovative acquisition strategies
• Be aware of related industry trends, distilling this knowledge to share with the wider team and using it to drive product direction
• Manage the promotion and communication of the product roadmap and successes to the wider organisation
• Maintain and manage communication with business stakeholders, resolving conflicting priorities
• Collaborate with the team to showcase the product to stakeholder

To be successful in this role you should meet the following requirements:

• Strong knowledge and management of Web Analytics solutions
• Deep understanding of Marketing strategies such as customer segmentation and personalization, their differences, and how they can combine.
• Highly organised with the ability to juggle multiple projects
• Smart thinker, innovator, with a desire to find ways to continually improve the service delivered to customers and stakeholders.
• Excellent written and spoken communication skills
• Extensive experience with Martech (marketing technology) such as CDP, Optimizely, Adobe Target, Tealium, Google Analytics, BQ and Looker
• Experience in product ownership, ideally a mix of vendor managed, and in-house solutions would be advantageous.
• Good understanding and/or experience of Agile principles.
• An interest in continual improvement of systems, processes & outputs
• Technically astute with the ability to translate potentially complex, ambiguous problems into easy to consume narratives