Product Owner, Shopping (APAC)

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

WECHAT DIGITAL EXPERIENCE

• Lead the end-to-end development and management of the WeChat digital experience, covering the entire customer journey from booking to pre-arrival and through their stay.
• Collaborate with cross-functional teams to enhance usability, ensure a seamless experience across all touch points, and continually improve engagement throughout the customer lifecycle.
• Assist with the seasonal promotional campaign on the WeChat Mini Program and coordinate with vendors to ensure a smooth user experience for campaign.

EDUCATION:

• Bachelor’s degree in Business, Marketing, Product Management, or a related field.
• Certified scrum product owner (CSPO), or related product management certificates is added advantage.

WORK EXPERIENCE:

• 5+ years’ experience in product ownership, digital product management, or a similar role, ideally in consumer-facing digital platforms.
• 2+ years’ experience as a consumer facing WeChat.

TECHNICAL SKILLS AND KNOWLEDGE:

• Deep understanding of the WeChat ecosystem and digital behaviors of the Chinese consumer.
• Fluent in Mandarin (for communication to the Chinese consumer) and English, with excellent communication and project management skills.
• Knowledge of Front-end development and mobile app development technologies.
• Familiar with agile methodologies and experience with A/B testing and customer research.
• Knowledge in SQL, relational and non-relational databases.
• Knowledge in working with REST APIs and JSON objects.
• Strong analytical mindset with the ability to interpret and act on complex data, with experience in the following tools: Adobe Analytics, Google Analytics, Firebase, Google Data Studio.
• Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL).
• Knowledge of business and marketing practices is highly desired.
• Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.

Please refer the Job description for details