Product Owner

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Sun Life’s Wealth and Insurance Client Solution Centre (WICA) strives to deepen relationships with members, helping them to become Clients for Life. WICA supports the needs of transitioning all Sun Life Clients by determining the right wealth and insurance solutions through all stages of life. WICA also builds relationships with clients and cultivates client satisfaction and loyalty by pro-actively engaging with them.
As the Product Owner, you will focus on building relationships and collaborating with stakeholders and business partners to determine the high impact work to be prioritized. By aligning work with Outcomes (OKR), you will support strategy and additional data-based decision-making. The Product Owner will also guide and motivate the delivery team by ensuring the appropriate goals and success criteria are communicated, oversee product delivery, and ensure alignment with the roadmap.

• Lead the data-analytics intake process and ensure the outcomes and success criteria from Business partners are clear, understood and communicated with the delivery teams (Business Intelligence, Analytical Research, Data Science)
• Ability to articulate benefits and desired outcomes for Data-Analytics related initiatives
• Prioritize, manage, and explain backlog ensuring that workload is aligned with OKRs and intended outcomes
• Manage the delivery of Work in Progress (WIP) so that we maintain consistency and balance
• Be the foundation of the agile team, focusing on high value work to help drive data-based decision making and strategy
• Lead the team through agile ceremonies including demonstrations, refinement, and review
• Act as the voice of the client in the definition of product, own all outcomes and incorporate feedback from business partners and research
• Act as an advocate for the business and client experience by owning issues and outcomes as they move the roadmap forward to completion