Product Owner

at  VoCoVo

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
With over 250,000 users across more than 10,000 locations in 21 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!
As a Product Owner at VoCoVo you will work within our Voice team. The Voice team’s goal is to build world class voice products that empower retail associates by making in-store communication easier and more intuitive. The Product Owner will play a vital part in the delivery of key company initiatives which the Voice team are responsible for, whilst working in a multi-disciplined team including Software Developers, Product, Delivery and QA.
Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

REQUIREMENTS FOR PRODUCT OWNER

• Prior experience as a Product Owner or a similar role in B2B product management or delivery.
• Hands-on experience managing all stages of the product life cycle.
• Proficiency with agile methodologies and related tools (Jira, Confluence, Miro, Lean Canvas).
• A good level of technical understanding, with knowledge of the software development lifecycle and web technologies.
• Comfortable acting as a representative of the Voice team in collaborating with internal and external software development teams and technology partners.
• Experienced in the use of analytic tools.
• Comfortable working within a startup/scale up SME environment, coupled with a strong bias for action and an appreciation for adaptability and pragmatism.
• You may have a curious/inquisitive nature and will be guided by insights and data, whilst remaining open to learning and asking questions when needed.

"NICE TO HAVE” SKILLS FOR PRODUCT OWNER

• UX experience including experience of customer journey mapping.
• Beginner-level SQL skills (selects and joins).
• Familiarity with IVR or Telephony (VoIP), ideally Asterisk.
• A high level understanding of the Azure cloud platform.A level of familiarity with speech-to-text-technology.

• Manage the quarterly planning process and product roadmap by working closely with the Voice Tech Lead and Voice Product Manager.
• Manage a structured development approach by breaking down work into initiatives, epics and user stories.
• Collaborate in setting Sprint Goals and other tasks.
• Manage the progress of work including re-prioritising where required.
• Refining and prioritising backlog, including ongoing feature requests.
• Develop user stories and define acceptance criteria.
• Refine our agile methodology based on results to improve our efficiency and to maintain a sustainable work pace.
• Document customer journeys for new and existing products including opportunities for UX improvements.
• Manage the process to ensure the team’s documentation is updated, accurate and accessible to the rest of the business.Provide two way feedback to internal departments and stakeholders to foster a culture of collaboration and continuous improvement.