Product Player Support Liaison - 12 Month FTC
at Jagex
Remote, Scotland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Oct, 2024 | Not Specified | 25 Jul, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
DESCRIPTION
Do you want to be the essential link between Games Operations & Product here at Jagex?
As a Product Player Support Liaison you’ll be servicing product, adding value, ensuring support teams deliver to agreed KPIs, creating Player behaviour and toxicity strategies to ensure the health of games, forcing Voice of the Player issues onto product roadmap, and ensuring that all support and Games Operations teams are fully aware of product roadmaps and releases.
Responsibilities:
- Ensure Player Support is managing brand, IP, community safety and game health risks
- Own allocated products road map and feed into a detailed global product schedule for Games Operations outlining any events that may affect service such as new languages, marketing plans, new platforms, content launches, and seasonality
- Conduct regular 121s and performance reviews for direct reports, with specific focus on performance and personal development
- Be a Brand advocate for Jagex, internally and externally, seeking opportunities to realise brand capital
- Additional strategic management and project responsibilities, agreed with Head of Player Support
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Remote, United Kingdom
