Product Research Manager
at International SOS
London W4 5YE, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 17 Feb, 2025 | Not Specified | 17 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
Responsibilities:
ABOUT THE ROLE
This role is ideally suited to a down-to-earth go-getter who can help provide research in the form of Market Intelligence, Competitive Analysis, Client Needs and User Personas. Ultimately integrating it into the product lifecycle thinking to ensure portfolio retention, growth and innovation. Combining research into the product development process in such a seamless way it will change the way we approach and think about the products and experiences we create for clients.
KEY RESPONSIBILITIES
- Client Research: Conduct research to inform onboarding, utilization, and account management practices.
- Understanding Clients: Identify client needs, behaviors, motivations, frustrations, and pain points to guide business decisions.
- Value-Based Messaging: Develop messaging to support renewals, price adjustments, and discussions.
- Win/Loss Interviews: Conduct interviews with clients and prospects to understand successes and failures.
- Persona Definitions: Create and maintain detailed personas to empathize with clients and support product and sales teams.
- Client Interaction: Frequently engage with customers to understand their use cases and business deeply.
- Client Feedback: Develop forums and feedback mechanisms to capture client sentiment and participate in advisory forums.
- Usability Programs: Implement programs to assess the usability and intuitiveness of client experiences.
- Competitive Analysis: Analyze competitors to understand strengths, weaknesses, market share, and trends.
- Market Analysis: Conduct market research to inform strategy, understand market trends, and identify opportunities and threats.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Sales
Graduate
Proficient
1
London W4 5YE, United Kingdom
