Product Solutions Specialist

at  Laivly

ABOUT LAIVLY

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.
The team at Laivly is looking for a Product Solutions Specialist to define game-changing solutions and manage new implementations with our Enterprise and SME clients using the Laivly platform.
The Laivly Platform drives digital transformation for contact center teams globally so that brands can serve their customers better while improving operational efficiency. How? By leveraging agent-facing automation, AI & ML to help Customer Care teams optimize and improve every customer interaction from initial contact through engagement and resolution.

As a Product Solutions Specialist, you’ll leverage a broad skill set to become an expert on each new customer, understanding their customer care technologies and workflows. You’ll dig into the details to uncover every opportunity to maximize the value of a Laivly implementation and own these implementations from the Sales hand-off to full implementation, ensuring the greatest possible experience and highest possible ROI.
You’ll collaborate with teams across Sales, Technical Implementations, Insights & Analytics, and Customer Success to ensure optimal conversion from Prospect to Customer while identifying new opportunities for expansion within existing Customers. Through your subject matter expertise in Laivly’s toolkit and exposure to patterns in customer workflows, you’ll also provide key insights to our Product Management and Engineering teams, helping shape our core product.