Product Specialist

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
Alcon Canada’s Surgical Team is looking for a Product Specialist . This role partners with Surgical Account Managers and implements, from a clinical and technical perspective, launch initiatives related to approved new products, to be marketed and sold into major institutions, surgicenters and new medical centers. The Product Specialists are a support role in the business relation with accounts and surgeons, with an emphasis placed on Clinical / Technical products (esp. IOLs), training to Physicians, nurses & technicians. IOL Product Specialists are primarily responsible for their regional sales targets but has secondary responsibility to contributing towards the National target.
Territory is Eastern and Northern Ontario
(Specific territory includes North York to Ottawa and Newmarket to Northern Ontario)

In this role, a typical day will include:

• Take the lead, along with support from the local AM’s, to define regional sales / account targets, monitor KPI’s and provide summary of results to Associate Sales Director and National Sales Director.
• Deliver new approved products’ presentations after launch, to ensure education and knowledge of customers.
• Educate and train physicians, clinical personnel, including OR staff on Alcon ATIOL / Base lenses and diagnostic capital to ensure a successful outcome for the patient. Answer a wide range of question concerning applications, as well as clinical technique related to ATIOL / base lens implants and diagnostic capital. Provide ongoing support on patient selection, biometry calculation, keratometry, IOL selection and reimbursement.
• Demonstrate clinical competence and product knowledge to customers (Physicians, Nurses, Technicians) during each presentation and irrespective of existing or non-existing relation, fostering perception of Alcon’s excellence in the surgical field.
• Support perception of Alcon’s products (IOLs and new products) as top of line, helping customer understand a product’s benefits from a clinical as well as from a business perspective, via targeted account planning.
• Support Account Managers Business plan execution through excellent presentations and identification of further training and support needs in customers.
• Completion of all administrative tasks in a timely manner including (but not limited to) CRM completion.
• Liaising with AMs and under the supervision of ASD’s/Assoc Dir of Marketing, IOL PS will assist 20-25 key targets accounts in maximizing their business potential through practice development initiatives and clinical expertise, resulting in increased sales of the Alcon Intraocular Lens Products and related diagnostic equipment.
• Provides Practice development services to help target accounts prepare for successful adoption of Alcon Refractive IOL / Diagnostic technologies. These include customer service audits, operational efficiency / scheduling reviews, strategic planning and internal / external marketing and communication.

What you’ll bring to Alcon:

• Education Minimum: Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs) The ability to fluently read, write, understand and communicate in English
• Preferred: Bachelor of Science/Commerce
• Experience Minimum: 3 years of Pharmaceutical, Medical, or Surgical sales experience
• Preferred Experience: 3-5 years of selling experience in Surgical Ophthalmic sales
• Advanced written and verbal communication skills
• Independent, creative, and innovative thinker who thrives on selling in a consultative selling environment.
• Able to quickly build confidence in customers despite not having long-term relationship as the key group (surgeons) having very high expectations. Low tolerance for mistakes (small customer base).
• Advanced presentation skills
• Strong knowledge in diagnostic tests and cataract procedure
• Advanced optic skills (Optical function of the Eye) and ophthalmic surgery expertise.

Travel Requirements:

• Travel Requirement: up to 50% travel within territory, national and international conferences (weekends and evenings required)
• Relocation Assistance and Sponsorship: Not available

How to Thrive at Alcon:

• Manage your own workload and schedule while hitting your set targets.
• Balance experiencing new environments and working autonomously in a remote sales environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

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• Take the lead, along with support from the local AM’s, to define regional sales / account targets, monitor KPI’s and provide summary of results to Associate Sales Director and National Sales Director.
• Deliver new approved products’ presentations after launch, to ensure education and knowledge of customers.
• Educate and train physicians, clinical personnel, including OR staff on Alcon ATIOL / Base lenses and diagnostic capital to ensure a successful outcome for the patient. Answer a wide range of question concerning applications, as well as clinical technique related to ATIOL / base lens implants and diagnostic capital. Provide ongoing support on patient selection, biometry calculation, keratometry, IOL selection and reimbursement.
• Demonstrate clinical competence and product knowledge to customers (Physicians, Nurses, Technicians) during each presentation and irrespective of existing or non-existing relation, fostering perception of Alcon’s excellence in the surgical field.
• Support perception of Alcon’s products (IOLs and new products) as top of line, helping customer understand a product’s benefits from a clinical as well as from a business perspective, via targeted account planning.
• Support Account Managers Business plan execution through excellent presentations and identification of further training and support needs in customers.
• Completion of all administrative tasks in a timely manner including (but not limited to) CRM completion.
• Liaising with AMs and under the supervision of ASD’s/Assoc Dir of Marketing, IOL PS will assist 20-25 key targets accounts in maximizing their business potential through practice development initiatives and clinical expertise, resulting in increased sales of the Alcon Intraocular Lens Products and related diagnostic equipment.
• Provides Practice development services to help target accounts prepare for successful adoption of Alcon Refractive IOL / Diagnostic technologies. These include customer service audits, operational efficiency / scheduling reviews, strategic planning and internal / external marketing and communication