Product Specialist - Automation

at  Sandvik

Sandvik Mining and Rock Solutions
Product Specialist – Automation | Northparkes NSW
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 160 countries.
Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.
The role
We are seeking a skilled and proactive technician who is passionate about service and technical support. The Product Specialist - Automation will be based at Northparkes Mine located approximately 27km from the town of Parkes, in Central West NSW on a 7 on | 7 off roster. While the role is roster based the expectation of the role is as residentially based in Parkes. The role will focus on conducting inspections, maintenance, and repairs on specialised mining machinery, including drill rigs, trucks, loaders, and more.
This role involves working with complex hydraulic, electrical, and automation systems, and may require additional tasks as directed by management. Ideal candidates will be adaptable and proficient in handling a diverse range of equipment.
You will be required to follow defined commissioning timelines for projects and provide effective solutions to technical problems based on systemic failure analysis. This will involve capturing information from automation products and services, along with reporting and providing feedback to customers of the findings and recommendations to repair.

Areas of responsibility

• All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers.
• Commissioning of Automine® and OptiMine® product offerings at customer sites
• Engage with customers and other key internal stakeholders to deliver and support the Automation product
• Provide technical support to end users, operators, and service personnel in cases of complex technical issues
• Resolve and report any technical problems associated with product area offerings at the customer level
• Provide technical and service support on all deliveries including retrofit kits of product area offerings.
• Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation
• Provide on-site commissioning of Product Area offerings in the sales area and technical assistance to resolve issues
• Assist customers with parts interpretations and recommended stock holdings

Your profile
You will hold a relevant degree or Trade qualification in Electrical or Mechanical disciplines.
Along with a minimum of 5 years’ experience in said discipline with practical knowledge in Electrical or Electronics Engineering Technology.
A demonstrated grasp and prior involvement with machine CAN bus systems are essential. Additionally, possess proven understanding and experience with IT systems and terminology. This is complemented by your experience in system support and providing assistance remotely.

Additionally, it is preferred that candidates possess:

• Experience working with TCP/IP networks including Wi-Fi
• An understanding of communication protocols (e.g. CANBus)
• Strong investigative and diagnostic skills
• Experience with underground mining remote control system
• Knowledge of customer’s industry
• Systemic failure analysis
• Experience in on site commissioning
• Ability to work underground as needed
• Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.
What we offer

A rewarding career with diverse opportunities

• An Employee Benefits Program including salary sacrifice options
• 13% Superannuation on top of all earnings
• Length of Service Recognition program
• Company funded paid parental leave
• Extensive training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
Talent Acquisition Specialist
Annaliese Fisher
For further information please email - annaliese.fisher_c@sandvik.co

Please refer the Job description for details