Product Specialist

at  BetterRX

SUMMARY

BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Product Specialist to join our Client Experience Team!
In this highly visible role, the Product Specialist will facilitate the set-up and client support of EMR integrations, while demonstrating product features with current or prospective hospices and current hospice clients. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.
We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team.

SKILL REQUIREMENTS

• Ability to manage up to 15 integration onboarding’s successfully.
• Energetic, organized, meticulous follow up, excellent communication skills
• Comfortable speaking in front of clients, easily approachable
• Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices.
• Professional and calm in working with difficult or upset clients.
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment.
• Proficient with MS Office (e.g., Word, Excel, PowerPoint)

OTHER REQUIREMENTS

• 2-4 years client facing-technical support
• Ability to work 100% remote
• Ability to travel for internal company summits (twice annually)
• BS Degree or equivalent experience preferred

• Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
• Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
• Identify integration process improvement opportunities to continue driving efficiency and scalability.
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts, including on-call (up to 1-2 nights per week) if needed.
• Support Client Success with meeting and exceeding team KPIs
• Provide exceptional customer service.