Product Specialist
at BetterRX
Remote, Oregon, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 31 Jan, 2025 | Not Specified | 04 Nov, 2024 | 1 year(s) or above | Powerpoint,Communication Skills,Excel | No | No |
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Description:
SUMMARY
BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Product Specialist to join our Client Experience Team!
In this highly visible role, the Product Specialist will facilitate the set-up and client support of EMR integrations, while demonstrating product features with current or prospective hospices and current hospice clients. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.
We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team.
SKILL REQUIREMENTS
- Ability to manage up to 15 integration onboarding’s successfully.
- Energetic, organized, meticulous follow up, excellent communication skills
- Comfortable speaking in front of clients, easily approachable
- Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices.
- Professional and calm in working with difficult or upset clients.
- Self-driven and motivated with a desire to succeed in a fast-paced, changing environment.
- Proficient with MS Office (e.g., Word, Excel, PowerPoint)
OTHER REQUIREMENTS
- 2-4 years client facing-technical support
- Ability to work 100% remote
- Ability to travel for internal company summits (twice annually)
- BS Degree or equivalent experience preferred
How To Apply:
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Responsibilities:
- Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
- Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
- Identify integration process improvement opportunities to continue driving efficiency and scalability.
- Provide Tier 2 support for any inbound client questions or reported issues across all accounts, including on-call (up to 1-2 nights per week) if needed.
- Support Client Success with meeting and exceeding team KPIs
- Provide exceptional customer service.
REQUIREMENT SUMMARY
Min:1.0Max:4.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
BSc
Proficient
1
Remote, USA