Product Specialist

at  BetterRX

Remote, Oregon, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Jan, 2025Not Specified04 Nov, 20241 year(s) or abovePowerpoint,Communication Skills,ExcelNoNo
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Description:

SUMMARY

BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Product Specialist to join our Client Experience Team!
In this highly visible role, the Product Specialist will facilitate the set-up and client support of EMR integrations, while demonstrating product features with current or prospective hospices and current hospice clients. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.
We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team.

SKILL REQUIREMENTS

  • Ability to manage up to 15 integration onboarding’s successfully.
  • Energetic, organized, meticulous follow up, excellent communication skills
  • Comfortable speaking in front of clients, easily approachable
  • Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices.
  • Professional and calm in working with difficult or upset clients.
  • Self-driven and motivated with a desire to succeed in a fast-paced, changing environment.
  • Proficient with MS Office (e.g., Word, Excel, PowerPoint)

OTHER REQUIREMENTS

  • 2-4 years client facing-technical support
  • Ability to work 100% remote
  • Ability to travel for internal company summits (twice annually)
  • BS Degree or equivalent experience preferred

How To Apply:

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Responsibilities:

  • Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
  • Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
  • Identify integration process improvement opportunities to continue driving efficiency and scalability.
  • Provide Tier 2 support for any inbound client questions or reported issues across all accounts, including on-call (up to 1-2 nights per week) if needed.
  • Support Client Success with meeting and exceeding team KPIs
  • Provide exceptional customer service.


REQUIREMENT SUMMARY

Min:1.0Max:4.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

BSc

Proficient

1

Remote, USA