Product Specialist – CargoWise

at  WiseTech Global

In our Sydney Head Office, we have around 30 teams (plus sub-teams) tasked with solving deeply complex industry problems. We are looking for an expert in freight forwarding to use their deep knowledge to help steer development of our industry leading software. We offer the opportunity to rotate through our various product teams, gaining a valuable and holistic overview of our products and industry. This offers the opportunity to broaden your experience across logistics, fostering and enabling a profound learning and up-skilling opportunity.
Our Product Specialists are problem solvers and subject matter experts. They work with our customers to understand their issues, identify the root cause, and work with our developers to provide a solution. They bridge the gap between business and technology, and make sure that we truly understand what our customers need. Together we will change the world of logistics, one innovation at a time.

YOUR KNOWLEDGE AND UNDERSTANDING

• Extensive experience in international logistics
• Experience using our flagship product, CargoWise
• Strong communication and collaboration skills
• Can demonstrate self- driven learning and self- development
• Stakeholder management experience
• Ability to think critically and give constructive feedback on ideas
• Good customer service manner when providing support to our clients via incidents
• Collaborative team player
• High attention to detail
• Positive attitude and always looking at making things better

• Investigate and provide solutions to complex issues
• Deliver high quality customer service in the form of 2nd line support
• Writing up requirements for new features and functionality
• Assess existing functionality and recommend areas for improvement
• Documenting supporting content and release notes
• Analyse and document processes
• Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behaviour
• Troubleshoot problems in a timely manner
• Product development review (UAT/ QA) for software fixes and new features
• Work collaboratively with customers and development throughout the lifecycle for new features