Product Specialist
at Clarivate
Singapore 118229, , Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 17 Nov, 2024 | Not Specified | 18 Aug, 2024 | 5 year(s) or above | Ruby,Information Systems,Spring,Xml,Kubernetes,Oracle,Json,Sql,Tomcat,Openssl,Apache,Computer Science,Web Servers,Linux,Bash,Html,Enterprise Software | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We are looking for Application Support Specialist to join our Professional Services team in Singapore. This role works in a close, collaborative manner with System Librarians, Cloud Operations, and Product teams to provide the highest levels of customer service to Innovative customers.
About You – experience, education, skills, and accomplishments
- BSc in Computer Science, Engineering, or relevant field
- Understanding of XML, HTML, TCP/IP, Oracle DB and SQL
- Knowledge in computers and information systems
- Experience with Linux
- At least 5 years’ experience in developing or supporting enterprise software using any of the following J2EE,
- JSON, REST API, XML, Spring, Ruby, Oracle, Postgres databases, SQL, Apache and Tomcat web servers, Bash and
- Shellscript Linux scripting, Kubernetes and AWS cloud setup, OpenSSL, etc
- Experience working as Tier 1 level support and/or helpdesk function
Responsibilities:
- Serve as a first line of technical Support for Polaris and Vega ILS customers
- Provide standby emergency response & support for System Down/Critical incidents
- Perform product configuration based on customer requirements including attending to customer service & change requests
- Change or fine-tune System related parameters
- Perform problem analysis and implement corrective and preventive measures to prevent recurrence
- Provide technical solutions & best practices
- Interact with internal departments (development, cloud, etc.) and customer
- Become a knowledge domain expert for Polaris and Vega software
- Provide online and/or on-site assistance and training to customers
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
BSc
Computer Science, Engineering, Relevant Field
Proficient
1
Singapore 118229, Singapore
