Product Specialist

at  Kuoni Tumlare

ABOUT KUONI TUMLARE:

Kuoni Tumlare is B2B Destination Management company. For more than 100 years we manage mostly inbound travel to Europe for group travel, conferences & congresses, educational tours and many more. We also organize trips to Japan, but this is a separate team.
Long story short, what we do most is that we organize big volumes of trips for mostly Asian market travellers to Europe, cooperating with Agencies, not the end tourists. We take care of everything for them - the booking, customer support and of course the invoicing. Our team provides web portal for Restaurants, Hotels, Buses etc. here in Europe, mobile app for Tour Leaders who travel with tourists from Asia and web portal for Agencies in Asia to self-manage their business with us.

ABOUT KUONI TUMLARE DIGITAL TEAM:

At Kuoni Tumlare Digital Team, we deliver customer-oriented solutions, that support our clients and colleagues in operating efficiently. Developing according to agile methodology our team brings new value to the market every two weeks. Impact we have on our global business is huge and instantly tangible - and we measure it in adoption, engagement and NPS.
We design everything based on Human Centric Design approach. This means, we are in direct contact with recipients of our work, we know and understand our personas, journeys and value proposition canvases. We look for real life problems to solve, not passively waiting for business requirements. Responsibility is big, but the reward in helping to create meaningful and real helping service is great.
Being a part of traditional company with 100+ years of experience means; we have to take great care in managing the |introduction of our work to our Partners network. B2B nature of our company is very different from working on B2C product with huge user base or a startup with no users at all - so we need to be always sure we know why and for who are we providing the service. Our mindset is very open, always looking for opportunities.

KEY RESPONSIBILITIES:

The digital team is well respected within our business and is experiencing significant growth. We have multiple agile teams developing B2B platforms, including web portals and mobile app.
We need someone to support all teams in introducing and rolling out new features to our clients, suppliers and internal operation teams. As the subject matter expert, you will help existing customers to understand the product and the benefit it brings.
If you enjoy a dynamic and friendly environment and you are looking for a place to hone and grow your skill set, please apply below.
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Drive awareness and adoption of B2B digital platforms among clients and internal teams through promotional materials, product demos, and training sessions.

• Develop and maintain clear, comprehensive documentation for product rollouts, updates, and feature releases; provide necessary training for teams and external partners.
• Plan and coordinate the market launch of new product features or versions.
• Maintain in-depth knowledge of product benefits, features, and applications; serve as the primary resource for product-related questions from internal teams and clients.

ROLE REQUIREMENTS:

• Background in training, product marketing, or a related role within a B2B setting.

• Excellent communication and presentation skills to effectively drive product engagement. Proficient written and verbal English.

• Experience in creating detailed product documentation and training materials. Experience with application copywriting is an advantage.
• Strong cross-functional collaboration skills to work closely with operation, sales, and product teams.
• Experience with CRM tools such as Mail chimp
• Demonstrable experience in leading webinars or training with a confident and outgoing personality
• A positive, creative, and intelligent person who interacts well with and influences others easily.