Product Specialist

at  TerrAscend

GAGE Cannabis is a vertically integrated cannabis operation with 20 dispensaries and 3 cultivation and manufacturing sites in Michigan and counting! GAGE’s award winning retail stores house many of the industry’s leading brands, providing customers with a best-in-class experience starting at a GAGE retail site all the way through to the premium cannabis they light. This position is within one of our partner Cookies branded dispensaries. Come work with us and see why our patients and customers love coming in to see us!
Gage Cannabis, Co is bringing Cookies to Canada. With a company culture and mission deeply rooted in the plant, our people, and our communities, we strive for the highest standards in social responsibility and ethical business practices. The company’s world-class cultivation partners produce indoor cannabis that is grown in small batches with a focus on premium quality.
Product Specialists will act as ambassadors of the company brand in a retail setting. The ideal candidate should be dependable, organized, motivated and passionate about their work. Working knowledge of cannabis products as well as current regulations is essential as this role will be given the task selling cannabis-based products under the direct supervision of the Store Manager. This role also requires a holistic understanding of the use and dosing effects of the products.

QUALIFICATIONS:

• Must be 19 years or older and be able to pass a background check
• Must have passed CannSell certification and can provide a copy of the certificate
• Proven prior professional experience of cannabis products an asset
• 2+ years of administrative customer relations/customer service and retail experience
• Requires excellent customer service and interpersonal skills
• Ability to communicate professionally in person, over the telephone, through email, and other electronic means in order to effectively explain all variations of cannabis products to guests
• Excellent computer skills working within a POS system as well as a cash register and payment processing systems
• Basic math skills with the ability to handle cash transactions
• Must maintain a clean and professional appearance while in our customer-based environment or representing our brand
• Ability to stand for long periods, bend, reach and move about the store with the ability to lift and carry up to 20lbs
  Part Time Hourly: Hourly rate based on experience and successful interview; Flexible schedule and great growth opportunity.
  Cookies Cannabis (part of the TerrAscend group of family companies) is an inclusive equal opportunity employer. As such, we provide workplace accommodations when requested. We will make available accommodations or particular adaptive measures during the recruitment process. Candidates who require any accommodations should contact: hr@gageusa.com. Information received from candidates relating to accommodation will be addressed confidentially.

DISCLAIMER

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

• Welcome customers by greeting them and offering helpful, friendly, and knowledgeable assistance
• Represent the brand in a positive and compliant manner while providing excellent customer service
• Excellent interpersonal skills are crucial, must maintain a clean and professional appearance
• Work with Store Manager and Assistant Manager to maintain and organize inventory, validate that all UPC codes and menus reflect the correct product information and pricing
• Stay current on product and cannabis-related information and communicate this to the customers
• Enter customer and order information into the POS system, process payment, and finalize orders
• Responsible for inventory and cash reconciliation procedures
• Maintain compliance with all company policies and procedures as well as local regulations
• Answer questions and provide guidance on cannabis products and local restrictions
• Keep all areas of the store clean and clutter-free throughout the day
• All other duties as assigned