Product Support Analyst

at  Brown Brothers Harriman

At BBH we value diverse backgrounds, so if your experience looks a little different from what we’ve outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Join us as a Product Support Analyst
Brown Brothers Harriman is currently recruiting a Product Support Analyst. Product Support Analyst will report to Product Support Team Leader or Product Support Manager. This specific role has responsibility to execute Product Support Team strategy.

Some of your key responsibilities include:

• Supervising day-to-day inquiry tracking and resolution. Act as point of contact and first line escalation point for Charles Rivers Development and Sylvan and workflow related issues or queries,
• Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (CRD, Sylvan etc.),
• Maintain open lines of communication with Portfolio Compliance, Performance Measurement, and other business teams, identify process deficiencies and lead automation/improvement initiatives,
• Execute automation and CRD/Sylvan development projects with collaboration from Business Lines and Systems,
• Prepare Business Requirements Documents for application enhancements. Work closely with Fund admin business line and Systems on development items,
• Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments,
• Day-to-day management of vendor relationship. Identify and communicate areas for application enhancements,
• Execution of ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.,
• Lead local and actively participate in global meetings to contribute ideas for Fund Admin process improvements,
• Supervise day-to-day team operations and provide on-the-job training and support for more junior team members,
• Provide application training to end users,
• Create and maintain system documentation and best practice guidelines,
• Take part in team training sessions and complete webex/on-line courses which may be relevant to the role

What we offer:

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform
• Contracts for an indefinite period of time with no probation period

Desired Qualifications:

• Master’s degree or equivalent
• Proficient working knowledge of English
• 3+ years working experience in any relevant field
• Working knowledge of MS Office
• Financial Knowledge
• Prior exposure to Portfolio Compliance, Performance Measurement, accounting, or system related projects is a plus
• Understanding of fund administration and fund accounting operations; knowledge of financial reporting applications is a plus
• Written and verbal communication skills
• Aptitude for understanding global business considerations when implementing new business systems
• Ability to work with business users and systems personnel in a team environment
• Knowledge and experience preparing and executing test scenarios are preferred
• Knowledge of Python, VBA, Alteryx is a plus

• Supervising day-to-day inquiry tracking and resolution. Act as point of contact and first line escalation point for Charles Rivers Development and Sylvan and workflow related issues or queries,
• Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (CRD, Sylvan etc.),
• Maintain open lines of communication with Portfolio Compliance, Performance Measurement, and other business teams, identify process deficiencies and lead automation/improvement initiatives,
• Execute automation and CRD/Sylvan development projects with collaboration from Business Lines and Systems,
• Prepare Business Requirements Documents for application enhancements. Work closely with Fund admin business line and Systems on development items,
• Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments,
• Day-to-day management of vendor relationship. Identify and communicate areas for application enhancements,
• Execution of ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.,
• Lead local and actively participate in global meetings to contribute ideas for Fund Admin process improvements,
• Supervise day-to-day team operations and provide on-the-job training and support for more junior team members,
• Provide application training to end users,
• Create and maintain system documentation and best practice guidelines,
• Take part in team training sessions and complete webex/on-line courses which may be relevant to the rol