Product Support Analyst

at  Genius Sports

A BIT ABOUT US

Do you want to join one of the world’s fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We’re looking for enthusiastic and ambitious people to join our talented team.
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

REQUIRED SKILLS AND EXPERIENCE

• Excellent knowledge of sports
• Basic understanding of betting markets
• Good communication skills, including written and spoken English.
• Great multitasking skills
• Strong attention to detail
• Good problem-solving skills

THE ROLE

As a Product Support Analyst your aim is to provide immediate assistance to our customers and colleagues via email and instant messenger. Your daily task will be to map sportsbook feeds to Genius Sports data, ensure necessary sporting fixtures and aliases are correctly set up in our databases and perform other daily tasks that ensure extensive product offering to our clients in a timely manner. You will be regularly monitoring the sportsbook feeds mappings, investigating customer reports and providing assistance and feedback to any problems that arise.

MAIN RESPONSIBILITIES

• Communicating with relevant teams, solving problems.
• Monitoring and matching sports data such as fixtures, markets, betting odds.
• Solving and prioritizing problems inside the company and the parent company.
• Forwarding the information to the Development Team when necessary.
• Helping Support Operators and other internal teams with their work.