Product Support Analyst

at  Infor

General information
Country
Canada
State
Ontario
City
Remote Location
Job ID
41040
Department
Customer Support
Experience Level

FULL_TIME

Workplace Type
Hybrid
Description & Requirements
Infor is looking for a Product Analyst to provide application and technical support to MSCM for Infor global customers and partners. This person will be responsible for updating tickets for internal and external clients and working closely with other teams to determine the fastest and greatest solution.

A Day In the Life Typically Looks Like:

• Responsible for referral to other support analysts, providing feedback to development with guidance from more senior analysts, and liaising with other depts. to ensure proper handling of customer issues.
• Involved in any additional follow-up, testing, and troubleshooting including remote desktop viewing through tools such as Zoom or Net meeting.
• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
• Will provide product support to the MSCM customer.

Basic Qualifications:

• PC skills with knowledge of various software application and techniques used for testing, troubleshooting, and call logging.
• Knowledge of Mobile Supply Management business process and other Handheld Devices used for Supply Management.
• Experience working with Java and SQL programming.

Preferred Qualifications:

• Experience building Knowledge Based Content
• Ability to work an on call schedule

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

Please refer the Job description for details