Product Support Analyst

at  Sabre

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Daily duties

• Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
• Develop and maintain positive customer relations by delivering outstanding customer service
• Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Job Requirements

• Experience in providing customer support
• Excellent English communication (Oral and Written)
• Strong customer service focus and problem-solving ability required
• Good computer software skills and Internet capabilities
• Ability to work independently as well as in a team
• Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

Benefits

• Meal tickets
• Performance bonus plans
• Vacation days according to local regulations
• Year End Break
• Use of company-provided laptop and office equipment;
• Participation in Sabre’s training programs;
• Participation in Sabre Colombia´s health insurance benefit plan;
• Participation in Sabre Colombia´s life insurance
• All other government-mandated benefits currently given to Sabre Colombia employees.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.

• Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
• Develop and maintain positive customer relations by delivering outstanding customer service
• Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner