Product Support Customer Specialist (Onsite)

at  Collins Aerospace

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

QUALIFICATIONS WE PREFER:

• Engineering and/or Program Manager experience within the Aerospace industry.
• Experience in a customer facing role while working with cross-functional teams to identify issues and recommend solutions.
• Proficiency in Microsoft Office tools (Word, PowerPoint, Excel, Outlook).
• Experience summarizing complex issues and presenting to higher levels of management.
• Experience working within operations/manufacturing engineering organizations.
• Experience in researching methods and procedures for new assignments.
• .Flexibility to work varying hours as needed to accommodate customer time zones.

MINIMUM PROGRAM QUALIFICATIONS

To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

POSITION ROLE TYPE:

Onsite
Collins Aerospace, a subsidiary of RTX, is a global leader in technologically advanced and intelligent solutions for the aerospace and defense industries. Within the Interiors Division, we specialize in creating innovative and safe interior solutions that keep passengers safe, comfortable, and connected throughout their journey.
This position is for a Product Support Customer Account Specialist within the Commercial Seating Division of Collins Aerospace. This individual works independently, leads small/medium projects and teams, manages customer accounts, analyzes data, recommends resolutions for in-service issues, maintains action logs, trains customers on product maintenance, and visits our key customer accounts. This role offers exposure to executive management and significant growth potential, leading to opportunities for advancement within the current role or to EPL or Program Manager positions.
This is an onsite role in Winston-Salem, NC.

WHAT YOU WILL DO:

• Product Support engineering, project management, and customer management role responsible for addressing aircraft seating and furniture issues from design inception through in-service.
• Travel the world visiting assigned airline headquarters to walk their aircraft and review our product performance.
• Be the voice of the customer for commercial seating platforms, advocate for customers targeting increased reliability of their products, and lead product improvement campaigns.
• Work closely with customers, across various global time zones, on the planning and execution of product support projects including sustaining engineering improvements, technical support, service documents, training, warranty settlements, and repair.
• Strategically problem-solve to identify cost-effective solutions for in-service issues while minimizing customer escalation.
• Escalate and communicate internally and externally to resolve customer issues, achieve resolution firmly and tactfully.
• Develop and execute cost-effective solutions that balance the customer’s needs with Collins Aerospace’s financial goals.
• Develop extensive network and close working relationships with the customer and internal partners ranging from VP/GM to working level.
• Estimated level of travel is 20%.