Product Support Engineer

at  Enoda Ltd

WE HAVE AN EXCITING OPPORTUNITY FOR AN EXPERIENCED PRODUCT SUPPORT ENGINEER TO JOIN OUR BUSINESS AS WE CONTINUE TO SCALE.

As a Product Support Engineer, you will support ENODA customer requests by responding to, troubleshooting, and resolving issues related to field devices.
The role is responsible to maintain adequate response times to satisfy the internal and external SLA requirements. The role serves as a key liaison between internal teams and customers to ensure alignment with goals and objectives of ENODA and our customers.

WHO WE ARE

Energy is the primary input to everything. Our continued prosperity is dependent on reliable, affordable, clean electricity.
ENODA is an innovator in energy platforms, developing advanced technologies for grid operators and developers that remove constraints to decarbonisation.
Integrated hardware and software solutions slot into existing infrastructure, enabling the grid to become self-balancing and the primary provider of system stability.
We are a mission-driven organisation committed to enabling humanity to prosper on 100% renewable energy. We are averse to introducing bureaucracy and are building a working culture that enables us to achieve our purpose and change the world.
Check out the ENODA YouTube channel to learn more about us.

THE KEY EXPERIENCE WE’RE LOOKING FOR:

• Bachelor’s degree in electrical engineering, Power Systems Engineering, or a related field; advanced degree (e.g., Master’s) preferred
• Minimum of 4 years of experience in engineering roles with a focus on substation and transformer or other power equipment, including design, installation, operation, or maintenance
• Strong technical expertise in distribution substation, including industry standards, regulations, and best practices
• Training customers, operators, and other personnel
• Ability to effectively communicate technical concepts to diverse audiences and build strong relationships with clients and stakeholders
• A working knowledge of sensors, control systems and secure communication protocols, distribution substation topologies, equipment and faults in power systems, their signatures and protection methods
• Operating Systems (Windows and Linux) and hardware/network diagnostics tools

The following would be advantageous:

• Fluent in one or more European languages
• Relevant certification to enter electrical substations or certify high voltage electrical systems is a plus
• Experience or training in dockerised software systems and enterprise software
• Experience with distribution system planning, operation, or field services

Please refer the Job description for details