Product Support Engineer

at  Ericsson

THE SKILLS YOU BRING:

We are looking for early career candidates who are passionate about technology, eager to learn, and ready to contribute to a dynamic team. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with our values and mission.

TECHNICAL SKILLS:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Telecommunications, Mathematics, or a related field.
• Practical knowledge in scripting languages (e.g., Python).
• Interest in Artificial Intelligence and Machine Learning.
• Understanding of product development and Product Lifecycle Management.
• Basic knowledge of Lean and Agile methodologies.
• Excellent speaking and writing skills in English.

• Learn and apply troubleshooting methodologies across subsystems, nodes, and RAN levels, end-to-end.
• Collaborate with a skilled and supportive team to drive investigations and analyses of customer issues.
• Perform fault reproduction and handle configurations in Ericsson’s environment, gaining a deep understanding of RAN SW architecture and its connection to 3GPP standards.
• Engage in hands-on operation and maintenance tasks, SW/HW configuration with guidance from experienced colleagues.
• Participate in technical leadership activities, contributing to task force handling and effective communication with customers.
• Actively share your growing competence and insights within the support community, and propose innovative solutions to improve products, processes, and tools.
• Support our digitalization efforts by exploring and implementing AI and Machine Learning solutions to enhance operational efficiency and effectiveness.
  This role is designed to help you build a strong foundation in product support engineering, while also encouraging creativity, innovation, and continuous learning. You will be mentored by experienced professionals and have numerous opportunities for professional growth and development.