Product Support Engineer (Internal Only)

at  Clarke Energy

Job Title: Product Support Engineer
Function: Service
Reporting to: Product Support Manager
Scope: Clarke Energy Ltd
Location: Clarke Energy Ltd Head Office in Knowsley with UK and some overseas travel required.
Job Purpose: To provide Product Support and technical expertise to the Service Department.
Majority of time spent: Providing technical support to the Service Department, attending sites, diagnosing, and analysing product issues and ensuring a full successful root cause analysis is completed, concluded by an accurate and well presented, accurate engineering report.

PERSONAL ATTRIBUTES/SKILLS:

• Good relationship management skills – able to build and maintain positive relationships
• Good communication skills – can convey messages in terms others understand
• Focused and resolute – Will always prioritise the company’s best interest
• Good organisational skills and good attention to detail
• Able to work to tight timescales
• Able to travel freely, sometimes in foreign territories at short notice
• Takes responsibility for own workload
• Results orientated.

Technical/Professional Knowledge and Skills:

• Engineering qualification(s) preferably mechanical bias
• Data analysis
• Report writing
• Project Management
• Innio Jenbacher product expert
• Advanced Excel and Microsoft Office skill

• Provide Product and Technical support to the Service Dept under the supervision of the Product Support Manager.
• Ensuring high levels of technical quality during any engineering investigations, utilising best engineering practice and root cause analysis techniques via data collection and analysis.
• Offer best practice support utilising service tools such as MyPlant, Salesforce, Power Bi, Jenbacher Dashboard etc
• Provide clear and concise technical engineering reports.
• Investigate and recommend best practice in Service for pro-active maintenance, providing feedback and recommendations to the Product Support Manager.
• Provide technical assistance until completion of all product warranty/concession cases as and when required.
• Analyse, execute & communicate Jenbacher fleet programs.
• Ascertain, compile and communicate the Service Department Service Bulletin library.
• As & when required, provide technical support to other internal functions.

Technical/Professional Knowledge and Skills:

• Engineering qualification(s) preferably mechanical bias
• Data analysis
• Report writing
• Project Management
• Innio Jenbacher product expert
• Advanced Excel and Microsoft Office skills