Product support Engineer (m/f/d)

at  Azenta

At Azenta Life Sciences, a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
B Medical Systems, an Azenta Life Sciences company, was founded in 1979 when Electrolux partnered with the World Health Organization to create a solution for the safe storage and transport of vaccines around the world. Since that time, B Medical has become a global leader in vaccine cold chain. For over 35 years, we’ve been innovating and creating technologies that save lives across the globe.
In 2015, B Medical Systems was acquired by Navis, a private equity fund. Effective October 2022, a new chapter began and our company is a part of Azenta Inc., a leading worldwide provider of life sciences solutions.

HOW YOU’LL ADD VALUE

We are looking for a Product Support Engineer (m/f/d), who ensure appropriate and efficient work related to the maintenance, quality, production and improvement of existing Product lines.

ABOUT US

Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world’s leading pharmaceutical, biotech, academic and healthcare institutions.Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide.
For more information: https://careers.azenta.com/
B Medical Systems S.à.r.l.
an Azenta Life Sciences company
17, Op der Hei
L-9809 Hosingen, Luxembourg
Christina Knappe (Senior Recruiter Central Europe)
christina.knappe@azenta.co

• Document Creation:
• Generate comprehensive R&D-related documentation, including user manuals, technical data sheets, and spare part lists.
• Maintain accuracy and clarity in all documentation.
• Regulatory Compliance:
• Create and manage product labeling in alignment with regulatory requirements.
• Contribute to product compliance and safety.
• Product Approval Process:
• Initiate and oversee the internal product approval process.
• Collaborate with cross-functional stakeholders to ensure timely approvals.
• BOM Maintenance:
• Support the maintenance of Bill of Materials (BOMs) for production within our ERP system.
• Optimize production efficiency through meticulous BOM management.
• Database Management:
• Maintain various databases and follow established in-house procedures.
• Ensure accurate and accessible data management.
• Internal Support:
• Provide R&D assistance to different internal departments (Purchasing, Supply Chain, Quality Management).
• Enhance overall operational effectiveness through responsiveness and problem-solving.
• Content Creation:
• Develop and review supportive content (written procedures, FAQs, presentations, work instructions).
• Improve customer support experiences and facilitate internal knowledge transfer.
• Technical Expertise:
• Contribute actively to the broader technical and resource needs of the team.
• Strengthen our capabilities and drive innovation through specialized knowledge.