Product Support Manager, Compliance and Risk

at  Outscal Technologies

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.

PREFERRED QUALIFICATIONS:

• CISA, CISSP, PMP, CIA certification or related experience.

• Experience working with internal, external, or regulatory body auditors.

• Experience with common controls frameworks, risk assessments, vendor security/privacy assessments, continuous monitoring automation, and risk tooling.
• Experience collaborating cross-functionally with internal teams and stakeholders across different functions and geographies.

2 SKILLS REQUIRED FOR THIS ROLE

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Cross-Functional

RESPONSIBILITIES

• Responsible for managing projects within team scope, including planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and maintaining project documentation.
• Serve as subject matter expert within Devices, Services, Platforms, Ecosystems (DSPE) Customer Support product vertical for Compliance, Risk, or Fraud Operations, and execute and implement support and tooling initiatives that impact compliance, risk, or fraud within the organization.
• Collaborate with cross-functional teams in gUP and Product to address compliance challenges and implement solutions.
• Help identify emerging operational trends across users/partners/clients and collaborate with internal teams to mitigate risks/issues, including potential fraud vectors, with some guidance.
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