Product Support Operations Consultant

at  Caterpillar

WHAT YOU HAVE (REQUIRED SKILLS)

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

BASIC QUALIFICATIONS:

• Bachelor’s Degree
• Industry experience (electric power)
• Caterpillar Products (machines, equipment)
• Basic understanding of diesel and natural gas generator set operation and maintenance
• English Advanced

• Goodwill administration on Electric Power products serviced by Caterpillar dealers
• Be Caterpillar’s liaison to their dealers for matters related to Electric Power product support by establishing and maintaining excellent relationships with dealership managers/staff and managers/staff within various marketing and engineering organizations at Caterpillar.
• Represent Caterpillar, as required, during meetings with customers in matters related to Electric Power product support.
• Ensure dealers have the capability and capacity to troubleshoot and service all Electric Power products they sell, including natural gas gensets, diesel gensets and electrical distribution equipment.
• Develop dealer technical capabilities in servicing Mannheim sourced gas genset product.
• Working with dealers in managing Product Improvement Programs cost effectively and within designated timeframes
• Facilitating factory technical assistance to dealers as required
• Understanding customer/dealer market needs and communicate this within Caterpillar’s Electric Power organization.
• Working with the Electric Power Global Accounts organization to support major customers.
• Support product groups and commercial groups in the development, testing and implementation of corporate programs and initiatives (technical and commercial) Up to 50% travel requirement including international travel.