Product Support Representative
at FIS Global
Steeple Langford, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Jan, 2025 | Not Specified | 30 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
EDUCATION DESIRED :
Bachelor of Commerce/Business
Responsibilities:
ABOUT THE ROLE:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application, using problem-solving, testing, and analytical skills to solve problems.
WHAT YOU WILL BE DOING:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Handle customer inquiries, Incidents & requests for FIS Securities Finance Processor
- Work with the client to ensure the smooth day to day running of the client’s business
- Troubleshoot problems with software and recommend corrective action
- Respond to customer product inquiries via telephone, email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
BA
Computer Science, Business, Economics, Finance, Management, Maths
Proficient
1
Steeple Langford, United Kingdom
