Product Support Representative

at  FIS Global

EDUCATION DESIRED :

Bachelor of Commerce/Business

TRAVEL PERCENTAGE :

0%
We are looking for an ambitious, motivated, and willing-to-learn person to join us as a Product Support Representative to provide exceptional support for our Treasury Management System. Your responsibilities will include providing in-depth product support to FIS clients. The ideal candidate will possess a deep understanding of treasury operations and financial systems, along with excellent communication and problem-solving skills.

• Provide expert support to clients using the Treasury Management System, addressing inquiries related to cash management, dealing, and system configuration.
• Assist customers in resolving issues related to system functionality, integration with other software, and performance optimization.
• Handle customer inquiries related to account setups, payments, and transactional workflows within the TMS.
• Troubleshoot functional problems, including software issues, data discrepancies, and system errors, and recommend corrective actions to clients.
• Collaborate with product teams to document recurring issues and support the development of new features or improvements for the TMS.
• Educate clients on TMS functionalities, updates, and best practices to ensure effective utilization of the system.