Product Support Representative

at  Power Equipment Company

BUILDING SUCCESS SINCE 1936

For over 87 years, Power Equipment Company has provided powerful heavy equipment rental and sales solutions for owners and operators in the aggregate, construction, crane, paving and compaction industries. Our experienced team remains committed to delivering exceptional value by providing premier heavy construction equipment and reliable product support. We pride ourselves on being dedicated, capable team players with effective solutions for business challenges. We understand how important it is to keep our customer’s equipment up and running.
Our success is rooted in the success of our employees because they are our greatest asset. That’s why we invest in their future and offer a wide range of benefits to help them learn, grow and prosper.

QUALIFICATIONS

• High school diploma; Bachelor’s Degree Preferred
• 3+ years’ experience in inventory management
• To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.
• Forklift Operator Certification

JOB PURPOSE

Sells the organization’s products and services by interacting with established customers and developing new prospects within your assigned territory. This sales position requires a broad knowledge of the organization’s services, products and marketing techniques, and requires sales experience. Responsible for securing an assigned amount of profitable business for the company through proper planning, adequate territorial coverage, effective sales presentations and thorough administration.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to all customers.
• Solicit OEM/aftermarket parts sales to all potential customers.
• Solicit service revenue projects from all potential customers.
• Provide quotes as required.
• Stay in constant contact with customers to support their needs.
• Work closely with product support team to ensure customer satisfaction.
• Submit call reports.
• Use CRM to assist in growing sales.
• Delivery of parts as necessary.
• Communicate customer problems to management.
• Help maintain proper parts inventory for customer base, communicate to the Parts Manager.
• Must demonstrate a strong work ethic.
• Individual will be responsible to manage the assigned territory and customer list to promote all aspects of Power Equipment Company’s business including parts, and service.
• Work as a cooperative team member with all personnel of Power Equipment Company in order to provide excellent service to all customers.
• Ensure company vehicle’s interior and exterior cleanliness and aesthetics.

ADDITIONAL DUTIES

• Ensuring that each customer has current credit application.
• Assisting accounting with collecting on accounts receivables.
• Obtain customer purchase orders and acquiring necessary customer signatures.
• Submitting customer call reports.
• Promptly turning in monthly expense reports.
• Work closely with other PECO team members to establish and grow the business.
• Travel with manufacturing reps to promote their products to end users.
• Travel out of town for training schools and sales calls when necessary.