Product Support Representative

at  Thomson Reuters

PRODUCT SUPPORT REPRESENTATIVE

As a Product Support Representative, you will play a vital role in delivering exceptional support and assistance to our customers. Your responsibilities will focus on addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

REQUIRED SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent (additional certifications or relevant education preferred).
• Experience in customer support or technical support is an advantage.
• Strong verbal and written communication skills.
• Ability to troubleshoot basic technical issues.
• Patience and empathy when assisting customers.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  The pay range that the employer in good faith reasonably expects to pay for this position is $29.52/hr USD.
  Our benefits include medical, dental, vision and retirement benefits.
  Applications will be accepted on an ongoing basis.
  Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations