Product Support Sales Representative

at  Peterson Holding Company

It’s your time, make it matter.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!
Job Description

PETERSON MACHINERY

Job Description
Position Title: PSSR, Machinery Reports to: Product Support Sales Manager
Grade: 99 Date of Last Update: February 2021
FLSA Status: Exempt Approved By: Product Support Sales Manager
Location/Dept: Store Administration Completed By: Sr. HR Representative

SUMMARY

The Product Support Sales Representative (PSSR) is responsible for a variety of duties relevant to developing, promoting and selling Peterson offered products and Company service capabilities including but not limited to Contract Service Agreements, maintenance and repair services, retrofit and upgrades to existing equipment. Maintains close liaison with existing customer base and actively pursues new business. Interface effectively at all levels with customers, vendors and Peterson personnel.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree from a fully accredited college; and a minimum of three years of directly related sales experience, preferably in the heavy equipment, truck parts, or service business; or an equivalent combination of education and work experience.

LANGUAGE SKILLS

Ability to communicate in writing clearly and effectively; Read with comprehension the necessary related documentation such as credit applications, credit reports, invoices and statements, customer correspondence, terms and conditions, collections correspondence, and legal correspondence. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Exceptional phone skills and etiquette.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

COMPUTER SKILLS

Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software. Be proficient with all Caterpillar DBS and related equipment operation programs.

• Generates and develops new business to meet specified business goals. Plan the sales calls itinerary for assigned territory.
• Makes sales calls on existing and prospective customers in a professional manner. Maintains and nurtures new and existing customer relationships through frequent customer contact. Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes.
• The PSSR must spend a minimum of 50% of the workweek making sales calls in territory.
• Promote and sell Caterpillar parts and company service capabilities; inspect equipment; develop proposals and estimates; prepare and deliver quotations, develop and sell annual maintenance contracts.
• Utilize CRM software; Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes.
• Cooperate and communicate with sales, service and parts personnel; understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
• Keep current on customer equipment inventory and needs; keep current on new products and product changes and relevant company sales policies and procedures; seek out and submit cost improvements.
• Ensure that all required customer paperwork is complete, accurate, and submitted on time.
• Possesses and maintains thorough knowledge of product materials and literature to support promotional efforts.
• Continually gather information on local competition and prevalent industry and business climate within the region; communicates information to management and others as needed.
• Operate company or personal vehicle as needed