Product Support Specialist

at  Medline Industries Inc

VALUE PROPOSITION

As a leading partner in healthcare, Medline Canada’s sole purpose is Together Improving care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

JOB SUMMARY

The Product Support Specialist is responsible for providing in depth product knowledge and product commercialization support to various internal product and sales teams.

QUALIFICATIONS

• Education: Bachelor’s degree in Business, Science, or related field.
• Excellent organizational, planning, communication, and follow-up skills
• Ability to handle a high volume of requests with efficiency and empathy
• Strong strategic, analytical, and problem-solving skills
• Action and results oriented demeanor
• Ability and comfort in creating, developing, and doing new things
• Expertise in Microsoft Office Suite – Excel, Word, Outlook, PowerPoint, Access, and Project.
• Experience in managing products that are clinically oriented
• Bilingual – English and French (asset)

• Act as first point of contact to respond or triage requests in to CanadaPM@medline.com inbox
• Work collaboratively with the Product Management team to ensure that all incoming customer/sales requests are reviewed and resolved or passed on to the appropriate group.
• Accurately cross-reference and/or research external brands to identify corresponding Medline products.
• Resolve customer and sales inquiries and challenges, while collaborating with more senior level employees on more complex problems/crosses.
• Access gaps in product offerings and work with the relevant product manager to set-up new items (PCNC) for the Canadian market.
• Compete setup process for new vendors by working cross-functionally with Accounts Payable and vendors; including both sourcing (PIR) changes for existing items, and vendors created for new items
• Process product discontinuations alongside Product Managers, including: providing alternate product options, notifying the sales teams and customers of the change and product differences
• Provide ad hoc administrative support and respond to sales rep questions as needed.