Product Support Specialist

at  OpenText

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

THE OPPORTUNITY:

As an Associate Product Support Specialist, you resolve difficult customer issues and contribute to the overall growth of the business and your peers. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will:

• Achieve high levels of customer satisfaction when responding to customer requests via phone or email
• Troubleshoot technical and non-technical issues with the tools and skills after product training, often working on issues that could not be resolved at previous support levels
• Ensure customer has the best product that suits their needs
• Provide guidance to fellow Associate Product Support Specialists
• Participate in the content creation lifecycle for support documentation

We are looking for people who are interested in continued growth in their technology careers with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Associate Product Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide.

SKILLS& EXPERIENCE:

• Passion for providing quality customer service and technical support
• Demonstrated strong analytical and critical thinking skills
• Technical proficiency in: Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications
• Strong verbal and written communication skills
• Experience in a training/mentoring role is preferred
• Associates Degree in a technical field or equivalent experience is preferred
• Ideally 1-2 years of experience supporting Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications
• AS, BS or BA degree in a computer-related field preferred. Equivalent work experience will be accepted in place of the education requirement.
  OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
  If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace

Please refer the Job description for details