Product Supportability Specialist

at  Intuit

Reno, NV 89511, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Nov, 2024Not Specified30 Aug, 2024N/AQuickbooks OnlineNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

OVERVIEW

Come join the Expert Network SBSEG Supportability organization as a QBO Ecosystem Supportability Specialist on the Product Investigations Team. This is an exciting opportunity for someone to flex those awesome tech muscles and demonstrate their puzzle-solving skills as we work to quickly to resolve systemic issues that cause our customer’s pain. This role will involve evaluating defect cases submitted from the frontlines, replicating, and validating the submissions, and working directly with engineering to help get the issue resolved.
Supportability Specialists work closely with Product Development, to help these teams understand where our experiences fall short due to defects, design issues and cause confusion, extra work that drive customers to contact Intuit. We focus both on the quality of our offerings and the Customer/Expert experiences.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

Reno, NV 89511, USA