Product Technical Estimator

at  Woods Air Movement

MAIN DUTIES & RESPONSIBILITIES:

• Ensure all enquiries are logged into company CRM system within the agreed SLAs & KPIs and customer requirement dates are accurately recorded.
• Fully review technical requirements contained in customers enquiry and issue quotations in full accordance, and comment on any deviations from specification.
• Liaise with suppliers regarding non-standard items required to meet customer requirements and retain records of technical details, lead times and costing using utilising numerous fan selection software tools.
• Produce and submit technical quotations, incorporating full details of selections and products offered, in full accordance with customer requirements and company procedures, answering any technical queries resulting from issue of quotation.
• Provide high level of service to customers, answering any general queries and giving technical guidance required on a daily basis, consistently exceeding customer expectations in terms of responsiveness.
• Maintain accurate costing records for majority of quotes issued, ensuring any non-configurable products are clearly defined and available to manufacture.
• Meet quotation return dates requested by customers and keep customers informed of any delays or extensions required.
• Have a general understanding of contract terms and conditions.
• Transfer all information and knowledge of the quotation to the Order Management Team at the point of order placement.
• Ensure accuracy in the entry of all data into the CRM system, as well as maintenance of existing data, adhering to established processes.
• Timely provision of all necessary customer documentation, including order acknowledgments, drawings, and certificates, with a focus on efficiency and adherence to deadlines.
• Address and progress all quotation requests for designated customers by collaborating cross-functionally with internal teams and external suppliers. Streamline communication and coordination to meet customer expectations effectively.
  This job specification is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of qualifications, skills, or duties associated with the role. The post is subject to the needs of the business and will develop and change in line with prevailing market conditions, competition and development of the territory.