Product Trainer

at  Cognizant

SKILLS AND EXPERIENCE

• Fluent in English (at least C1).
• Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, any field OR relevant work experience.
• At least 2+ years of experience in Product Training.
• Willingness to work from the office in Bucharest and to travel for work up to 15% of the time.
• Experience in Customer Service and Technical Troubleshooting support (preferred).

ABOUT THE ROLE

The trainer position is primarily responsible for facilitating product and process training and creating content relevant to the process. A person in this capacity is expected to take complete ownership of training batches, including batch governance and reporting while looking at ways to continually improve and increase the value of the program. The associate should be able to thoroughly understand the domain/product and be able to make valuable contributions to the improvement of SOPs.

RESPONSIBILITIES

• Facilitate programs based on product and customer service training by utilizing the available content, presentations, and visual aids to equip the trainees with the relevant skills needed to perform the job effectively and efficiently.
• Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations, and workshops.
• Create assessments/questions to evaluate the technical skills of associates.
• Recognize & reward top-performing trainees based on assessments, participation, and behavior.
• Build a strong understanding of the product and provide meaningful inputs/insights for product/policy enhancement.
• Develop Standard Operating Procedures based on inputs from all teams including Quality Assurance to be implemented on the floor for employees’ adherence and guidance.
• Have regular meetings with Operations, and HR to ensure inter-department coordination and communication.
• Participate in client calls regarding updates on new products and development.
• Mentor new instructors on subject matter and course delivery techniques for assigned technical courses and solutions to bridge any existing gaps.