Production Operations Analyst

at  William Hill

Are you an individual with a passion for technology and a drive to make an impact in a dynamic environment? Do you thrive on the thrill of being a first responder to service and cyber security incidents? If so, join William Hill Tech’s team of elite defenders, supporting our large group of sports traders and standing as our first line of defense.
In this role, you will have the opportunity to dive into cutting-edge technology and collaborate with diverse teams, all while building a robust career path. Whether your ambition leads you to become a Production Engineer, Network Engineer, Database Analyst, Problem Management Specialist, or Cyber Security Expert, the possibilities are endless.
Join us, and you’ll find yourself in a vibrant, fast-paced environment where every day brings new challenges and opportunities. Step in, stand out, and start an exciting journey with William Hill Tech. Let’s make this adventure both impactful and enjoyable!

WHO WE ARE LOOKING FOR

• A passion for IT and experience in a similar role - preferably from a NOC, SOC, EOC or Service Support / Service Management / Infrastructure operations background.
• Here, you’ll have the opportunity to use enterprise class system admin tools (UNIX and AWS) as well as monitoring tools (New Relic) so it would be beneficial if you have an awareness or understanding of how these tools are used.
• the ability to keep your cool under pressure is key, as is teamwork - we are always busy, but are flexible and give each other support.
• Covers a 24/7 shift pattern, you’ll need the flexibility to cover nights, weekends and public holidays. And of course because we’re William Hill, we love our sport - so a passion for sport will help you get to grips with our business and systems.

• Using a suite of world class monitoring tools, our team have visibility over the entire enterprise stack - from on-premise databases to auto-scaled services in the AWS Cloud.
• Diagnose and triage incidents, apply fixes and engage technical experts to minimise disruption, keeping our customers happy and secure.
• Identify and manage incidents, following-up with internal and external customers, owning issues until closure.
• Follow, write and refine incident run books to deliver a first class rehearsed response to both service and security incidents.