Production Services Specialist II
at Bank of America
Chester, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Nov, 2024 | Not Specified | 02 Sep, 2024 | 2 year(s) or above | Distributed Systems,Computer Science,Programming Languages,Software Development | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SKILLS THAT WILL HELP:
- Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
- Consider experience with software development in one or more programming languages.
- Considerable experience in projects, designing, evaluating, and troubleshooting distributed systems
Responsibilities:
ROLE DESCRIPTION:
- Application Production Support for the Bank of America’s Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem - post incident resolution to ascertain root cause, mitigating actions, drive and track permanent resolution. Guidance of incident and problem tickets through the enterprise ITSM tool.
- Capacity and Performance guidance.
- Working with development teams for take-on and training of new services or significant upgrades.
- Providing support for Audits (internal and external).
- Stakeholder guidance, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements
RESPONSIBILITIES:
- Engage in and improve the whole lifecycle of services, from inception and design, through to deployment, operation and refinement.
- Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
- Practice sustainable incident response and blameless postmortems.
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Computer science a related field or equivalent practical experience
Proficient
1
Chester, United Kingdom