Production Support Administrator

at  abrdn

Job Description
About the business
At abrdn, our purpose is to enable our clients to be better investors.
Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise that we offer. And by enabling clients to invest responsibly, it helps us to build a better world.
About the role
We have an exciting opportunity for someone to join our ever-evolving Production Support Team. As a team, we offer platform agnostic support to the business and end customers as well as supporting the project landscape in deploying regular release cycles ensuring we transition into a BAU position safely.
We undertake an extensive suite of monitoring and oversight responsibilities on a regular basis, ensuring that each business day BAU can run smoothly.
We interact with all areas of the business as well as third parties.
You will be responsible for supporting the wider team in defect analysis, handling of new queries coming into the team as well as some of the key oversight activities we carry out.
You will be responsible for the support and stability of the Wrap & Elevate platforms. Supporting the management of third parties & senior management including the critical relationship with our third party supplier FNZ, and support the Platform Development with regular releases/updates to the production environment.
We are open to applicants based across the UK as this can be a home-based role which requires travel nationally

The role will involve:

• Support and assist the Production Support Analysts with Issue Management and Remediation activities.
• Predominantly focusing on Request Management and daily workarounds/monitoring.
• Support the throughput of queries into the team mailbox. Assisting the Analysts where possible in helping to resolve queries.
• Support and proactively instigate activities to improve the capability of areas of the business. Looking to identify common trends and themes for wider dissemination to appropriate Teams within Abrdn.
• To be able to assist with the support of third parties integrated into the Wrap & Elevate Platforms.
• Support the Technical Analysts in the integration of BAU with Platform Development phases/projects making sure that they are delivered without any degradation to the Wrap/Elevate platform.

Skills and experience we’re looking for:

• Ability to work under pressure and to handle large workload.
• Ability to handle/support multiple queries simultaneously.
• Understand the WRAP market
• Excellent organisation skills.
• Able to demonstrate a strong customer focus.
• Good judgment and ability to make decisions.
• Excellent communication skills and ability to communicate with wide variety of people / levels.
• Ability to identify breaches on the Wrap/Elevate Platform such as client money, data protection etc.
• Influencing skills & decisiveness.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.
Our benefits
There’s more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.
When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits
here.
Our business
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do
here
.
An inclusive way of working
Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.
At abrdn we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.
An inclusive culture
, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.
We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist

• Support and assist the Production Support Analysts with Issue Management and Remediation activities.
• Predominantly focusing on Request Management and daily workarounds/monitoring.
• Support the throughput of queries into the team mailbox. Assisting the Analysts where possible in helping to resolve queries.
• Support and proactively instigate activities to improve the capability of areas of the business. Looking to identify common trends and themes for wider dissemination to appropriate Teams within Abrdn.
• To be able to assist with the support of third parties integrated into the Wrap & Elevate Platforms.
• Support the Technical Analysts in the integration of BAU with Platform Development phases/projects making sure that they are delivered without any degradation to the Wrap/Elevate platform