Production Support Engineer

at  DCS SERV PTE LTD

KEY REQUIREMENTS

• Provide L1 and L2 functional and technical support to the end users across multi-functional
• Maintain Production environments with highest levels observability, resiliency, and recoverability.
• Manage, maintain, and support applications and their operating environments.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate.
• Ability to perform root cause analysis of all problems with follow-through to resolution.
• Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
• Ability to handle incidents, problems and change at a global enterprise level.
• Calm and analytical when faced with major incidents on critical systems.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Perform regular updates for each card scheme
• Ad-hoc tasks assigned by reporting manager / management

Please refer the Job description for details