Production Support Engineer

at  Evolvice GmbH

PRODUCTION SUPPORT ENGINEER

Evolvice is a German nearshore service provider with branches in Egypt, Ukraine, Portugal and KSA. Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients‘ path to digital transformation. Headquartered in the heart of the automobile industry, Stuttgart (Germany), our expertise stretches from automotive, healthcare, travel, financial, governmental, and insurance to manufacturing industries.
Our team is over 50 people including web (C#/.NET, Java, JS) & mobile (iOS/Android/Ionic) developers together with business analysts, project managers, QA, and support staff. Our corporate culture is characterized by agile processes, autonomous teams without hierarchies, as well as openness and transparency – both internally and with our clients. Currently, we are searching for a production Support Engineer to join the big team of professionals. We are looking for an active, responsive, and devoted person.

QUALIFICATIONS:

• 1-2 years of experience in a production support or L2 support role.
• Basic knowledge of Java and Angular or any similar programming languages/technologies.
• Experience or familiarity with monitoring tools like Splunk or ELK is preferred.
• Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
• Excellent communication and interpersonal skills to work with cross-functional teams.
• Willingness to learn new technologies and adapt to changing environments.
• Ability to work under pressure in a fast-paced, dynamic environment.

PREFERRED SKILLS:

• Familiarity with cloud services like AWS or Azure.
• Experience in scripting languages like Shell scripting.
• Basic understanding of database management systems (SQL/NoSQL).

• Provide L2 support for production systems, troubleshooting and resolving issues to minimize downtime.
• Monitor application performance and system health using tools like Splunk or ELK.
• Investigate and resolve production issues, escalating to higher levels when necessary.
• Collaborate with development and engineering teams to understand application changes and deployments.
• Assist in root cause analysis of technical issues and contribute to preventive measures.
• Participate in on-call rotations to ensure 24/7 support coverage.
• Support ongoing system maintenance, upgrades, and enhancements.
• Maintain documentation of issues, solutions, and procedures for internal use.
• Stay updated on new technologies and tools to improve support processes.