Production Support Engineer

at  HSBC

Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realis their ambitions.
We are currently seeking an experienced professional to join our team in the role of Production Support Engineer

THE SUCCESSFUL CANDIDATE WILL ALSO MEET THE FOLLOWING REQUIREMENTS:

• Bachelors of Engineering preferred
• Experience of being a team player of a diverse global team.
• Hands-on experience and sound understanding of HSBC and ITIL, processes and standards.
• ITIL Foundation certification preferred.
• Proven experience of working in Run The Bank / Production support teams.
• Knowledge and understanding of Banking domain and IT Infrastructure is preferred.
• Ability to prioritise and work independently within a diverse team environment.
• Good to have knowledge of Google Cloud Platform.
• Experience with Big Data (Hadoop) principles is preferred.
  Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
  At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified personsirrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
  Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
  Issued By HSBC Electronic Data Process Mexico Private LTD

IN THIS ROLE, YOU WILL:

• Own and manage end to end Incident, Problem and Change management activities within the overall Data Analytics platform.
• Handling and improving Batch monitoring, issue resolution and Service requests.
• Monitor and report all aspects of Production processing (Incidents, Problems, Service Level indicators etc.). Use and improve automated dashboards for reporting.
• Work closely with the Engineering / product team to ensure automation of the Production processes.
• Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes.
• Work during office hours, provide on-call / weekend support on rotation / need basis.
• Ensure adherence to different SLAs. Work with engineering teams to improve response times to business, improve system performance, fix repeated incidents etc.
• Understand monitoring tools and evolve the tooling to improve the Operations teams’ ability to proactively deal with production issues.
• Should comply with audit, data protection & IT Security procedures to ensure integrity of system.
• Find out ways to reduce incident toil.
  Requirements

TO BE SUCCESSFUL IN THIS ROLE, YOU SHOULD MEET THE FOLLOWING REQUIREMENTS:

• 2-7 years of overall IT experience with Java, PLSQL, MQ, Big Data, Qlik View, BI Tools (Qlik and Power BI), Hadoop etc.
• Knowledge on technologies running Java based applications in LINUX/UNIX environment.
• Sound knowledge of PL/SQL, Oracle, Unix, shell scripting, Scheduling tools like Control-M, monitoring tools like App Dynamics/Splunk.
• Sound knowledge on Juniper, Airflow and Control-M scheduling tools.
• Knowledge of IBM Websphere Application Server, IBM’s Infosphere Information Server and IBM’s Master Data Management platform, Websphere MQ.
• Open to work in shifts / non-regular hours / weekends as per business requirements.
• Should be open to learn new technologies based on project requirements.