Production Technician

at  ASSA ABLOY

WHO WE ARE:

Originally, the manufacturer of one of the world’s first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of markets such as Healthcare, Education, Commercial Enterprise and Critical Infrastructure, Government, Hospitality and more.
Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.
Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organization and the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID.
With its continued rapid growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies.
We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance.
Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers’ lives.

ESSENTIAL FUNCTIONS

The role includes but not limited to the following:

• To provide Technical System readiness support.
• To oversee effective logistics including booking in, monitoring and following up on deliveries.
• To provide support to the warehouse and assembly including ensuring parts and componentry are available when required.
• To provide administrative support to the operations team.

You are required to work closely with key members of the Traka Oceania’s organization and their related partners, including management, sales/field staff, and product teams, within the overall Traka Oceania strategic plan to ensure the effective sale and support of integrated Key and Equipment management solutions for our corporate and government customers/partners.

MAIN DUTIES

In this role you will be responsible for providing your technical expertise in the support and the delivery of customer projects for the Traka Oceania region. You will work closely with the Technical and Operations team to ensure project success.

The role includes but not limited to the following:

• Ensure inventory is maintained and in order at all times.
• Support the Operations team in import/export of systems as required by Australian Law, while complying with Traka ASSA ABLOY’s import/export policies and/or multi-country import requirements.
• Answer general questions/customer service for Traka and process shipments.
• Follow work order administration and management processes via web-based ERP & CRM software.
• Assist in the preparation, configuration & test of electronic key/locker hardware and software systems to meet customer work order specification and quality standards.
• Uphold Traka Oceania’s outstanding reputation for delivering superior customer service to retain market edge over competitor products and services.
• Complete monthly stocktake involving count & reconciliation of inventory items - working closely with the operations and finance team.
• Pack and arrange shipping of all key/locker cabinet and spare part work orders.
• Maintain detailed service and equipment records.
• Assist in the preparation, configuration & test of electronic key/locker system hardware and software systems using hand and electrical and/or compressed air tooling.
• Assist in the install and configure firmware applications on control system hardware.
• Assist in the install and configuration of software on test computers and servers.
• Program key/locker hardware network interface for use on TCP/IP networks.
• Technical support coverage to end users as required.
• Willingness to maintain and/or complete any relevant security industry-based clearance and/or business induction related requirements.
• Other duties as agreed with the Production & Manufacturing Supervisor and/or General Manager (Oceania).