Production Technician

at  Legrand North America

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including Engineering, Quality, Production and Sales.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Strong organizational and planning skills and the ability to work independently.
• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook).
• Familiarity of ISO 9000 standards and audit process.
• Ability to trouble-shoot electronics to component level, demonstrated through previous work experience
• Knowledge/experience of ESD Best Practices.
• Knowledge of soldering electrical components.
• Good written and verbal skills for communicating and documenting issues/testing results.
  Qualifications:

REQUIRED SKILLS

• Education:
• High School Diploma & College Technical Degree or equivalent combination of education and 5 years work experience.
• Experience:
• Demonstrated knowledge of AC power circuitry and electric components
• Demonstrated ability use of electronic equipment in basic troubleshooting.
• Ability to work well in a team environment as well as independently
• Familiar with PC/MS office
• Ability to lift 40 pounds of equipment

MAIN RESPONSIBILITIES:

• Follow procedures for rework, upgrading, and testing of products.
• Perform work in accordance with UL Standards
• Determine failure mode for all power-related product failures, clearly reporting and documenting failure symptoms to enable root cause determination.
• Transact material/product transactions in our SAP system.
• Repair returned product. Return repaired products to customers or restock/re-package/scrap products in accordance with established procedures.
• Troubleshoot and isolate physical and functional product defects by inspecting returned products.
• Identify and record product failures to identify possible failure trends.
• Perform failure analysis as needed.
• Record root cause of all diagnosed units in Salesforce.com and Agile.
• Report weekly on open/closed cases to ensure cases are closed in a timely manner.
• Develop and write processes for both internal and customer use.
• Read and understand wiring diagrams and layout drawings to assist in product failure review.
• Identify non-conforming parts or assemblies.
• Perform electronic assembly and repair per IPC standards.
• Provide updates, status, and completion information to Technical Support team via the problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Perform other duties as assigned.