Products and Services Analyst

at  Vodafone

WHO YOU ARE

• Higher education degree
• Knowledge of telecommunication industry
• Prior exposure to Project Management
• Able to establish and nurture relationships with stakeholders
• Autonomy, resilience and adaptation skills
• Portuguese and English fluency

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can

if you’re looking for a new opportunity within Customer Operations, this can be the right opportunity for you! Among other responsibilities, this encompasses:

• Client-focused tasks - to participate and create implementations and projects that meet client needs, to ensure the best fit, cost control, meeting deadlines and seamless functional quality
• Continuous Improvement - gather internal requirements and promote its review/optimisation on web-based forums
• Attention to details - gather and analyze requirements along with other Customer Operations teams, to develop services and apps that meet expectations and needs, as well as coordinate user acceptance tests
• Project Management - contribute, plan and develop implementation projects along with other teams (technical and non-technical)